WhatsApp: Activate more agile, conversational promotions connected to the participant
We design promotional experiences via WhatsApp that facilitate participation, improve monitoring and strengthen the relationship with the user in real time.
A channel that reduces friction and improves the experience
WhatsApp is not just messaging. Well designed, it becomes a natural, direct and connected way of participation with the entire promotion operation.
Immediate participation
The user participates from the app that is already open, without downloads or heavy registrations.
Direct conversation
A natural channel to resolve doubts, give instructions and accompany the participant.
Less friction
Reduces barriers and abandonment when faced with long forms or complex flows.
Continuous experience
The entire promotion occurs in a single, orderly and useful conversation thread.
Clear tracking
The participant knows where their participation is without having to call or search.
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A modern channel, well designed and connected to the real operations of the brand.
What the participant can solve from WhatsApp
A useful conversation that centralizes everything the user needs during the promotion.
Check status
Know what phase your participation is in at any time.
Ticket validation
Receive confirmation when the ticket has been successfully validated.
Documentation re-sending
Notice if you need to re-upload a ticket or provide new information.
Award Status
Confirmation of sending the gift or delivery of the incentive.
Shipping tracking
Direct access to logistics tracking from the conversation.
Download bonuses and codes
Immediate receipt of digital bonuses, codes or vouchers.
Custom instructions
Specific instructions according to the status of each case.
Resolution of doubts
Conversational support without leaving the channel.
A better user experience and better brand management
WhatsApp not only improves the participant's perception. It also simplifies operations, reduces incidents and raises the standard of promotion.
Direct relationship with the participant
A channel that is close, fast and known to the user.
Lower operational friction
Fewer poorly managed incidents and fewer duplicate queries.
More clarity in tracking
The status of each participation is visible to the user and the brand.
Better user experience
A more comfortable, modern and satisfactory promotion.
Operational continuity
Participation, support and delivery connected in the same thread.
Elevated brand image
A promotional experience that conveys care and professionalism.
The technology that connects conversation with management
Sentra is the platform from which we orchestrate each promotion. Everything that happens in WhatsApp is connected to validation, delivery and reporting.
Control, technology and rigorous execution in a single centralized vision for the brand.
Turn WhatsApp into a real channel for participation, monitoring and attention
We design conversational promotions that improve the experience and connect with the user where they already are.
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